SHIPPING INFORMATION
We Ship Worldwide
Thank you for choosing Active by GS. We trust you'll cherish your new pieces just as much as we cherished crafting them. Here's everything you need to know about getting them to your door.
Same-Day Dispatch
All orders are processed and shipped within 1-2 business days of receiving payment. Orders placed before 12pm (AEST) on a business day are dispatched the same day.
We use Australia Post and similar courier services. All orders include tracking so you'll always know where your parcel is.
Shipping Rates & Delivery Times
Select your region below
🇦🇺 Australia
Prices in AUD| Service | Delivery Time | Price | Free Over |
|---|---|---|---|
| Standard | 3-7 business days | $9.90 | Free over $99 |
| Express 1-2 days metro · 2-5 days regional/rural | 1-5 business days | $14.90 | Free over $250 |
🇳🇿 New Zealand
Prices in NZD| Service | Delivery Time | Price | Free Over |
|---|---|---|---|
| Standard | 3-10 business days | $19.90 | Free over $120 |
| Express | 3-5 business days | $34.90 | Free over $400 |
🇺🇸 United States
Prices in USD| Service | Delivery Time | Price | Free Over |
|---|---|---|---|
| Standard | 5-10 business days | $30.00 | Free over $150 |
| Express | 3-5 business days | $55.00 | Free over $500 |
🌏 Rest of World
Prices in AUD| Service | Delivery Time | Price | Free Over |
|---|---|---|---|
| Standard | 6-15 business days | $30.00 | Free over $300 |
| Express | 4-8 business days | $50.00 | — |
Important Information for US Customers
Due to current US import regulations, an import tariff is automatically calculated and added to your order at checkout. This charge is clearly displayed before you complete your purchase, there are no hidden fees or surprise charges on delivery.
This tariff is required by US customs and is not set or retained by Active by GS. We collect it at checkout on behalf of the import process so that your order clears customs smoothly and arrives without delay.
Will I see the tariff before I pay?
Yes, the import tariff amount is shown at checkout alongside your shipping cost, so you'll see the full total before confirming your order.
What happens to the tariff if I return my order?
If you return your order, we'll refund the full product price once we receive the item. However, the import tariff is paid to US customs, not to us, so it unfortunately can't be refunded by Active by GS. We know this isn't ideal but we hope you love your pieces that you won't have to return them. If you need help with sizing, please get in touch with our team and we'd be more than happy to help out. We appreciate your understanding.
Why is the tariff amount different for different orders?
The tariff is calculated based on the value and type of goods in your order, in line with current US import regulations. The exact amount varies depending on what you've ordered.
Good to Know
Tracking, delivery, and everything in between
1 Order Tracking
Every order includes full tracking. Once your order is dispatched, you'll receive an email from Australia Post (or the relevant carrier) with your tracking number. You can track your parcel at any time at auspost.com.au/track.
If your tracking hasn't updated in a few days, don't worry, sometimes there's a short delay between dispatch and the first scan. If it's been more than 5 business days without an update, get in touch and we'll look into it for you.
2 Delivery Times Are Estimates
The delivery times listed above are estimates based on standard carrier performance. Occasionally, factors outside our control, weather, public holidays, carrier delays, or customs processing for international orders can add a few extra days. We always dispatch on our end as quickly as possible.
3 International Duties & Taxes
For orders shipped outside Australia (except the US, where tariffs are collected at checkout), any additional taxes, duties, or customs charges at the port of entry are the customer's responsibility. These charges are determined by your country's customs authority and vary by location.
We recommend checking with your local customs office if you're unsure whether duties may apply to your order.
4 Something Missing or Damaged in Transit?
If your order arrives with missing items, or if something was damaged during shipping, please email us at hello@activebygs.com with a photo and your order number. We'll sort it out promptly whether that means resending the item or issuing a refund.
Didn't receive your order? If your tracking shows "delivered" but you haven't received your parcel, check with neighbours and any safe drop locations first. If it's still missing, contact us within 7 days and we'll work with the carrier to investigate.
5 Our Packaging
Your order will arrive in our signature recycled mailer bag. It's designed to protect your items during transit while being kinder to the planet. If you ever need to return an item, you can reuse the mailer, just turn it inside out and tape closed.
